FAQ's

WHAT AREAS DO YOU SERVICE?  EYES on the ROAD®...mobile opticians services the ENTIRE Suburban Maryland, Washington, D.C. and Southern Baltimore Metropolitan areas.

WILL I PAY EXTRA FOR YOU TO COME TO MY LOCATION?  In most cases, you will NOT pay extra. Our service to you is complete. Certain Service Calls might incur time and/or transportation fees.

ARE YOUR PRICES COMPETITIVE?  We don't claim to be a discount company. However we're sure you'll find our prices are often lower, for the same exact product. Because we're strictly a mobile service, our overhead is lower than a traditional "brick and mortar" business. Therefore we are able to offer you competitive pricing for superior quality.
A quality pair of eyeglasses might not be inexpensive, however purchasing eyewear from EYES on the ROAD...mobile opticians, can be LESS expensive.

WHAT FORMS OF PAYMENT TO YOU ACCEPT?  We accept Visa, Mastercard, American Express, Discover, Checks and Cash

CAN I ORDER MY GLASSES AT ONE LOCATION, AND HAVE THEM DELIVERED OR SERVICED AT ANOTHER? No problem! YOU determine the location.

WHAT HAPPENS IF YOU COME TO ME, AND I DON'T FIND WHAT I'M LOOKING FOR?  Our objective is to HELP you find just the right eyewear to suit your taste and needs. YOU ONLY PAY FOR EYEWEAR YOU PURCHASE, NOT FOR EYEWEAR YOU LOOK AT! This allows us the opportunity to introduce ourselves, and for you to know you're in the hands of a caring and qualified professional.

WHAT IF, AFTER I'VE BEEN WEARING MY GLASSES FOR A FEW WEEKS, I DECIDE I DON'T LIKE THE FRAME STYLE I CHOSE?  In our mind, that means you're not satisfied with your glasses, and if you're not satisfied...we're not finished. All we ask is that the glasses are still in the same condition as when you received them. We'll be more than happy to credit your frame purchase price toward a different pair (changes or cancellations once lenses are processed can incur service charges).

DO YOU ALSO PERFORM EYE EXAMINATIONS?  Not at this time. If you don't have a paper copy of your prescription, we will contact your eye physician or optical shop in order to obtain it. We can also duplicate the prescription in your current eyeglasses. .

IF I SHOULD HAVE A QUESTION, HOW CAN I REACH YOU?  Our phone system has the ability to accept messages 24 hours a day. We make every effort to respond to your call within one business day. Please leave as much detail as possible in your message. In addition, thanks to the portability of email, we can often reply to an email even more quickly.

If you prefer email, please feel free to contact us at: eyewear@eyesontheroad.com